Q: We are having issues with undissolved detergent that is persisting. We make sure the compartment is dry before use. Can we try a liquid?
A: It sounds like you have a cup in door washer for the powdered detergent. The seals there are not designed to hold a liquid – of course some seals are better than others, but they are more for powders and gels (think home dishwasher gel at home). Laboratory Cleaning: Alcojet Detergent not Dissolving in Washer. But if you are already drying, perhaps the seals are letting water right at the onset. That of course is suboptimal. So a couple thoughts… you can try the recommendations above, we can send a sample of Tergajet® Low-Foaming Phosphate-Free Detergent which is phosphate free and less “cakey,” or we can possibly try Solujet® Low-Foaming Phosphate-Free Liquid so we can see how it works in your washer. Ultimately if the seals which are already not designed for a liquid, are the issue, Solujet detergent would not be the answer.I can say from direct experience, undissolved Alcojet detergent in the cup is almost always due to residual moisture. I find that drying that out really helps. This elaborates:
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